FREQUENTLY ASKED QUESTIONS

Do I have to have an account to order?

No, you can also place an order as a guest. But there are some advantages if you have an account with us:

Faster checkout process
Easier to view order status and order history
Updates on new products and special promotions

 

What to do if I forgot my password?

Click on "Forgot your password?" on the login page. And you will be redirected to a page to create a new password.


What if I entered the wrong email address?

Please contact us so we can change your email address. We can change your email address, name and address, but we cannot change an order.


What payment methods do you accept?

We accept all major credit cards (VISA, Mastercard, AMEX) PayPal payments, Apple Pay, Google Pay, Klarna Invoice, Klarna Sofort. You can also pay by bank transfer.


How secure is my online order?

When you shop online with your credit card, all your information is entered into a secure SSL website. Your information is then SSL encrypted and sent directly to our credit card provider's network where your card and transaction are authorized and approved. Your credit card information is not stored on our servers.


How can I change or cancel my order?

We reserve the right at any time after receipt of the order to accept or reject the order or any part thereof at our sole discretion, even after the customer has received an order confirmation or after the credit card has been authorized. If the credit card has already been authorized for the purchase and the order is cancelled, a credit will be issued to the original payment method.

>> Please note that orders that have already been packed or shipped cannot be cancelled.


Can I change my shipping address after placing an order?

Please keep in mind that your shipping address cannot be changed after your order has already been processed or shipped.

When will my order arrive?

The delivery time is based on the shipping option selected. Once the order is shipped, we will email you your tracking number the next day. Tracking will usually be available within 72 hours of shipment. We are not responsible for any delays caused by the customs department in the destination country.


What do I do if I have missing items in my order?

If the order is incomplete, please contact us immediately.

 

When will my order be processed?

All orders are handled and shipped from our warehouse in a timely manner.

We process orders between Monday and Friday. Orders are processed within 2-4 business days from the order date and shipped the next day after the processing day.

Please contact us if after 5 business days from order date, tracking information has still not been sent to you.


How can I return an item?

If you are unhappy with your order, you can easily return your order. Please click here and follow the return policy.